Operations Management · DSO Systems, Your Practice
The operational layer most agencies skip: call handling, scripts, scheduling, staffing, follow-up, and reporting — installed and managed the way a DSO would, without anyone taking a piece of your practice.
Scoped on a call · No equity, no contracts · Built around your team
15
Dental practices scaled
2×
Average increase in booking rate
50%
Fewer no-shows with automated reminders
+7 pts
Profit margin at a client practice
The Leak
A missed call at 11am. A form that sits until Thursday. A hygiene column with holes in it. None of that shows up in an ad report, and all of it costs more than the ads do.
Operations is where growth either compounds or leaks away. We install the systems, write the scripts, set the cadence, and keep a hand on the wheel — so every patient the marketing brings in actually lands in a chair.
What We Manage
Installed, documented, and reviewed on a regular cadence — not handed over as a PDF.
How the phone gets answered, what gets said, and how a caller becomes an appointment — with call recordings reviewed, not assumed.
Block scheduling, hygiene recall, and provider utilization, so the schedule reflects what the practice can actually produce.
Who owns what, what good looks like, and the training to get there — including hiring support when the numbers justify a new seat.
Speed-to-lead in under a minute, structured follow-up, and reactivation of patients who drifted away.
The front desk playbook written down, so quality doesn’t depend on who happens to be working that day.
Weekly and monthly numbers that the team actually reviews: booking rate, answer rate, no-shows, production per visit.
Where It Fits
Marketing fills the top of the funnel. Operations decides how much of it survives to the chair — and how much of that turns into margin.
01
Predictable new-patient flow from search, maps, and paid social.
02
Systems, scripts, and staffing so the practice runs without you in every chair.
03
Cost per patient, lifetime value, and what every dollar returns.
04
A patient experience that turns first visits into reviews, referrals, and recall.
How We Work
Scope and pricing are set on the call, because a two-provider practice and a three-location group need very different things.
01
We listen to calls, walk the patient journey, and look at the schedule and the numbers behind it.
02
Scripts, workflows, roles, and the reporting your team will actually use.
03
Systems configured, team trained, documentation in place. No one is left guessing.
04
Regular reviews of the numbers with the team, with adjustments as the practice grows.
The Three Lines
Most owners start with one and add the others as the plan calls for them.
Growth strategy, financial modeling, and the plan behind the numbers — from operators who have scaled 15 clinics.
The systems a DSO would install — call handling, staffing, scheduling, follow-up — without giving up a piece of your practice.
SEO, Google Ads, social, websites, branding, video, and CRM — seven systems, all in-house.
Proof
Marketing fills the schedule. Operations keeps it full. Consulting decides the order. These came from all three running together at one New Jersey practice.
$101K → $143K
At our flagship practice, in one of New Jersey’s most competitive markets.
18%
Against an industry average of 3–7%.
$93 → $52
Cut nearly in half while doubling patient volume.
“They really took the time to understand my business, what it needed, and got me to a level where leads keep coming.”
FAQ
Don’t see yours? Call (201) 884-1938 or email alexander@mypremierpracticegroup.com.
There is no set fee. We scope it on the call around your team size, locations, and what needs to be installed versus fixed.
No. We give your manager and front desk the systems, scripts, and reporting to run the practice better — and we stay in the loop on the numbers.
In most cases, yes. We connect with common practice management platforms, phone systems, and ad accounts rather than replacing what works.
Never. You get DSO-style operations without a DSO owning part of your practice.
Yes. Operations often comes first — there is no point buying more leads until the ones you get are handled.
Free Marketing Audit
Get a no-cost review of your lead flow, call handling, and follow-up from the team that has scaled 15 dental clinics.
Prefer to talk? (201) 884-1938 · alexander@mypremierpracticegroup.com
